Returns & Exchanges
At Sourhouse, we want to ensure your sourdough journey is a success; if you are not completely satisfied with your tools, we offer free returns on unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your unused items in their original packaging to ensure they are protected during transit back to our kitchen.
Label and Ship
Download and print the prepaid shipping label provided through our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing