Frequently Asked Questions
Everything you need to know about our artisanal sourdough supplies.
How long does shipping take for live sourdough starters?
We prioritize speed to ensure culture health. Orders typically process within 1-2 business days and arrive via expedited shipping within 3-5 days.
What is your return policy on fermentation gear?
We offer a 30-day return window for all unused baking tools and hardware. Please note that food-based products like starters and flour are non-returnable for safety reasons.
Do you ship internationally?
Currently, we ship our fermentation tools worldwide, but live starter cultures are restricted to domestic shipping to ensure they remain active upon arrival.
What should I do if my starter doesn't bubble after feeding?
Don't worry! Sometimes cultures need an extra feeding cycle to wake up after transit. Check our digital troubleshooting guide included with your order or contact our support team.
Are your products organic and non-GMO?
Yes, all Sourhouse flours and starter cultures are sourced from certified organic, non-GMO grains to ensure the highest quality fermentation.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure encrypted checkout system.